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Support Documentation 3.3 Order Processing
3.3 Order Processing

(1) Upon order creation, you can hover over id in the upper right corner of homepage and click to enter into the interface of Account information, click My Orders in the drop-down menu of Order service in the upper right corner or My Orders in the left Order Service menu to view orders created by users. Similarly, users can lick Group Orders to view work orders in the group;

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(2) During the processing process of orders, you can click “Additional reply” at any time to reply the processing process of the API contact person;

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(3) As to the said order, corresponding API contact person can follow up problems, and change the status of the said order from “in progress” to “resolved” after problems are resolved. And developers can give comments on the order reply. If it is confirmed that problems are resolved, then make comments by filling in resolved; otherwise, make comments by filling in unsolved; it is available to continuously query the API contact person until a satisfactory replay is obtained, and close the said order via making comments by filling in “resolved”.

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  • If you have any further questions, please register and submit order in your user center.