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Open API >Scenario Service >Cross-border Dispute Resolution Interface
Cross-border Dispute Resolution Interface
Scenario Service Acquirer Issuer
Cross-border Dispute Resolution Interface is a service interface provided by UnionPay International for institutions that processes dispute transactions.
Sandbox Testing
API Introduction
API Introduction
What is it?

Cross-border Dispute Resolution Interface (CDRI for short) is a service interface provided by UnionPay International for institutions that processes dispute transactions. Dispute transaction refers to transaction for which fund may be adjusted due to the system malfunction,   operation mistakes or other reasons. The institutions can complete the initiation of processing dispute transactions and query of transaction information via CDRI.  

Key Features

Convenience

The institutions can complete the initiation of processing dispute transactions and query of transaction information via CDRI instead of logging into CDRS.


Security

By leveraging HTTPS secure transmission, Encryption transmission of requesting user password, Message information digest and Client digital signature, the Transaction Transmission Security is ensured.


When to Use it?

The dispute processing staff would like to process the dispute transactions through CDRI.

Who Use it?
UPI members (Issuer and acquirer)
Where to Use it?
This API is available globally
Things to Know

This API is open to UPI members , including issuers and acquirers with self-built dispute processing systems, and their development vendor if needed.

Flow Chart
Flow Chart

差错处理流程图.png

1. Institution Self-built Dispute Processing System process dispute transactions

2. Institution users collect supporting document

3. Institution users upload supporting document and information

4. Institution's system connect with UPI directly and transmit data automatically through API
Steps to Launch
Steps to Launch

This API is open to UPI issuers and acquirers, and their development vendor if needed. 

Basic Flow:

Request CDRI technical specification->Apply->Institution Internal Development->Test
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